#1. About these terms
The platform is operated by Shining Lady ("Shining Lady", "we", "us"). These Terms & Conditions, together with our Privacy Policy, Refund & Cancellation Policy, Service Delivery Policy and Content Policy, form the agreement between you and us.
We may update these terms from time to time. The "last updated" date at the top shows the latest version; continuing to use the platform after a change means you accept it. Important changes will be announced in the app.
#2. Eligibility and your account
- You must be at least 18 years old and able to enter into a binding contract under Indian law.
- You sign in with your mobile number (OTP) or Google account. Keep your phone and account secure — you are responsible for activity on your account.
- Give accurate details (name, phone, service address). We may suspend accounts that give false information, misuse offers or behave unsafely.
- One person may hold only one customer account. Referral and new-user rewards are for genuine new customers only.
#3. How the platform works
Shining Lady connects customers with independent beauty professionals ("beauticians" or "partners") who have been verified by us. We manage bookings, assignment, pricing, payments support and quality, while the service itself is performed by the beautician assigned to your booking.
Services are offered for women at home and are subject to availability in your area and in the selected time slot.
#4. Bookings
- Choose a service, the product brand (or My own products), your address, date and time slot, then confirm.
- A minimum order value of ₹600 may apply. The checkout screen always shows the current minimum.
- A booking is confirmed when you receive a booking number. We then assign a beautician; you will be notified once she accepts.
- If no beautician is available we may offer another slot or cancel the booking at no cost to you.
- Please make sure an adult is present at the address, there is a clean, well-lit space with access to water and a power point, and pets are kept away during the service.
#5. Prices and payment
- Service prices shown in the app are the beautician's service charge. Product prices depend on the brand you select and are added separately.
- A safety & hygiene kit fee of ₹79 is charged once per booking, however many services you book together.
- Prices include applicable taxes unless stated otherwise. The total on the checkout screen is final; the beautician cannot charge more, except for extra services you request and approve during the visit.
- You pay after the service by cash or UPI to the beautician, and/or with your Shining Lady wallet balance and valid coupons.
- Online payments (for example adding money to your wallet) are processed by our payment partner Razorpay. We never see or store your card or bank details.
#6. Wallet, cashback, coupons and referrals
- Wallet cashback (currently up to ₹50 per completed booking), referral rewards and new-user rewards are promotional credits. They have no cash value, cannot be transferred or withdrawn, and may expire or change.
- Coupons have their own conditions (minimum value, validity, one use per customer) shown in the app.
- Money you add to your wallet yourself can be used for any booking. Refunds of wallet top-ups follow our Refund Policy.
- We may withdraw rewards obtained through fake accounts, self-referrals or other misuse.
#7. Rescheduling and cancellation
You can reschedule or cancel online, free of charge, while your booking is waiting for a beautician to be assigned. After assignment, contact support. Full details are in our Refund & Cancellation Policy.
#8. Safety and respectful behaviour
- Treat beauticians with respect. Harassment, abuse, discrimination or unsafe behaviour of any kind leads to immediate account suspension and may be reported to the authorities.
- Do not ask a beautician to perform services outside the booking or the platform, or to take payments outside the amount shown in the app.
- Tell us about allergies, skin conditions or sensitivities before the service. Beauticians may refuse a service they believe is unsafe for you.
- If you ever feel unsafe, end the service and contact us immediately.
#9. Health and suitability
Beauty services can cause temporary redness, sensitivity or reactions in some people. We recommend a patch test if you have sensitive skin or are trying a new product. Products are used as per manufacturer instructions. Services are not medical treatments, and we are not responsible for reactions caused by undisclosed conditions or by your own products.
#10. Our content
The Shining Lady name, logo, app, website, text, images and designs belong to us or our licensors. You may use them only to use the platform for personal, non-commercial purposes. Reviews and photos you post are covered by our Content Policy.
#11. Limitation of liability
We take care to verify beauticians and maintain service standards. To the extent permitted by law, our total liability for any claim related to a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control (such as weather, strikes or network outages). Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
#12. Suspension and closing your account
You can stop using the platform at any time and ask us to delete your account. We may suspend or close accounts that break these terms, with notice where reasonable.
#13. Governing law and disputes
These terms are governed by the laws of India. Please contact us first — most issues are solved quickly. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts having jurisdiction over our registered office.
#14. Contact
Questions about these terms? Reach us by email at our contact page, by phone at +91 9540237723 or from Account → Help & support in the app. See our contact page for the grievance officer.