#How to request deletion
- On the website or app: sign in, open Account and tap Delete my account, then confirm. Use the button above to go there directly.
- By email: write to our contact page from the email linked to your account, or include your registered mobile number, with the subject "Delete my account".
For your security we may ask you to confirm the request from your registered number or email.
#What we delete
- Your profile — name, phone, email and photo
- Saved addresses and location details
- Cart, wishlist, notifications and app settings
- Wallet balance, cashback and referral credits (please use or request a refund of paid top-ups first)
- Your sign-in account, so you will no longer be able to log in
#What we keep, and for how long
To meet tax, accounting and legal obligations and to handle disputes, we keep records of completed bookings and payments (booking number, services, amounts, dates) for up to 8 years. Reviews you posted may remain visible without your name. Nothing else is kept.
#How long it takes
We complete deletion within 7 days of your request. Upcoming bookings are cancelled. If you change your mind before then, contact us to stop the request.
#Partner accounts
Beauticians can request deletion the same way. Pending wallet balances are settled first, and verification records are kept as required by law.