#What we welcome
- Honest reviews of a service you actually received
- Helpful details — punctuality, hygiene, skill, products used
- Constructive suggestions and feedback
#What is not allowed
- Abusive, hateful, threatening, sexual or discriminatory language
- Phone numbers, addresses or other personal details of beauticians or anyone else
- Photos of people without their consent, or any nudity
- Fake reviews, reviews for payment, or reviews of competitors
- Spam, links or advertising
- Anything illegal or that infringes someone else's rights
#How we moderate
Reviews appear with a "Verified booking" label. Our team may hide, edit out personal details from, or remove content that breaks this policy, and may suspend accounts that repeatedly do so. Ratings are calculated automatically from all visible reviews; we never remove a review only because it is negative.
#Your content
You own what you post. By posting, you allow Shining Lady to show it in the app, on the website and in our marketing, with your first name and photo as shown in your profile. You can ask us to remove your review at any time.
#Report content
See something that breaks these rules? Email us at our contact page with a link or screenshot and we will review it within 48 hours.