#1. Our relationship
You join Shining Lady as an independent professional, not as an employee or agent. You decide when to be available and which jobs to accept, and you are responsible for your own taxes and registrations where applicable.
#2. Joining and verification
- Apply from the app with accurate details. You must be at least 18 years old.
- Our team verifies your identity, experience and skills before approval. We may ask for documents or a skills check, and may decline or withdraw approval at our discretion.
- Keep your profile, phone number and availability up to date.
#3. Accepting and completing jobs
- Accept or reject new jobs promptly in the Partner app. Repeatedly accepting and then cancelling jobs may lead to suspension.
- Reach the customer within the booked time slot, carry the products of the brand selected by the customer and a sealed hygiene kit.
- Perform only the services in the booking. Any extra service must be added in the app with the customer's approval.
- Ask the customer for the completion code at the end of the service and complete the job in the app.
#4. Payments, commission and wallet
- The customer pays the amount shown in the app, after the service, by cash, UPI or wallet. Never ask for more than the amount shown.
- A platform commission of 15% of the service charge is deducted from your partner wallet when a job is completed. Product amounts and the kit fee are settled as shown in the app.
- Keep a minimum balance of ₹500 in your partner wallet to receive new jobs. You can add money online from the app.
- Commission rates and wallet rules may change; changes are shown in the app before they apply.
#5. Hygiene and quality standards
- Use genuine, unexpired products of the selected brand
- Open a fresh sealed hygiene kit in front of the customer for every booking
- Follow safe practices, patch tests where needed, and clean up after the service
- Maintain a good rating; repeated low ratings may lead to retraining or removal
#6. Conduct and safety
- Be respectful and professional at all times. Harassment, theft, misbehaviour or misuse of customer data leads to immediate removal and may be reported to the police.
- Use customer details only to complete the booking. Do not contact customers for private work outside Shining Lady.
- If you ever feel unsafe at a booking, leave and contact our team immediately.
#7. Suspension and leaving
You can stop using the Partner app at any time. We may suspend or remove partners who break these terms or receive serious complaints. Any balance you added to your partner wallet that is not owed to us will be refunded when you leave.
#8. Governing law
These terms are governed by the laws of India, and disputes are subject to the courts having jurisdiction over our registered office.
#9. Partner support
Reach the partner team by email at our contact page, by phone at +91 9540237723 or from Account → Help & support in the app.